Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 716-896-8060 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Awesome yet again, these guys are honest and fair. They are just fantastic!
Honest OpinionStarted coming to these guys a year ago, great service and VERY friendly environment! I trust them to give me an honest opinion.
Had a problem with my Lexus, these guys found the problem and Lexus could not!! Superior service -thanks from Florida.
This is where you want to take your vehicle when it needs work. Super friendly and honest. The best mechanics out there giving you peace of mind. I can say this, because I've. Been going there over 25 years and never had a problem. Thanks guys, you are all appreciated!
Best people and best service in Buffalo, just ask for Chris!
Chris,his Dad, and everyone at the shop are the best! Hands Down, True Mechanics!